The Digital Room Contact Information

At the digital room we are completely dedicated to client satisfaction, if you have any comments or suggestions on how we can improve our service to you, then please feel free to contact us at the address below.

Our contact details are:

The Digital Room Ltd
30 Bambrook Close,
Desford,
Leicestershire,
LE9 9FY
Client Services : 01455 828805

Below are some of our frequently asked questions, if you can't see the answer you are looking for, then just , we aim to reply within the hour, during office hours.

What products do you offer?

We currently offer Acrylic Prints, Canvas Prints, MDF Blockmount prints, Acrylic Desk Blocks, and Floating Frames. Visit our Products pages for more info.

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What size image do I need to supply?

We prefer to get the biggest version of the image that you have, but we can do wonders with small files. Ideally we like the files to be the size you want printed and at least 150dpi, but we can sometimes use files that are the size you want printed and at 72dpi. If the quality is too low we will advise you before we go to print.

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What size file can I upload?

We can currently receive up to 8mb through our image upload. If you have a larger file, you can send it to us on cdrom to the address above.

Alternatively you can use a free image transfer servioe such as www.sendthisfile.com. You can include some notes about your requirements, and once we recieve the file, we'll contact you to take your order.

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I do not see the size I want in your 'sizes and prices guide', can you print custom sizes?

Yes, if you do not see the size you require, simply email us and we'll email you back with the options.

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Do you offer discounts?

We offer discounts for 5 or more prints, please email us or call for details.

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Why do use wedged frames for your premium canvases?

Over time and depending on humidity canvases can sag, The reason we use wedged frames is so that should your canvas sag, you can simply tap the wedges in a little further to tighten it again.

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What happens to my file once you have printed my image?

We keep all the image files on our secure server at our offices, in case you want another copy in the future. We do not use them for anything else, and we will delete them if you ask us to do so.

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I'm worried about giving my credit card details over the web, how else can I pay?

We currently use 2 payment service providers, Paypal and Sagepay. All credit and debit card transaction are handled by them on their secure servers, we do not see any of your credit or debit card details.

If you are still concerned about security, you can pay by sending us a cheque. However we have to wait for the cheque to clear before we can print your order.

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What thickness are your Acrylic Prints?

We use 10mm thick acrylic panels which are flame polished to perfection.

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Are your Acrylic Prints supplied with fixings?

We supply 4 x 25mm long brushed aluminium stand-off fixings with each panel.

Please note that we do not supply screws or rawlplugs, as we do not know the type of wall you will be fixing the print to.

If you are unsure how to fix your print to your wall, you should contact a suitably qualified tradesperson.

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Which delivery company do you use?

We currently use Interlink Courier for our overnight deliveries.

If you would like to track your shipment, and we'll send you the tracking information.

How soon will I get my print?

We have a current turnaround time of 3-10 working days, depending on your chosen product. We use an overnight courier, so your print could be on your wall within 4 days.

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I'm in a rush and need to get my print as quick as possible, can you help?

You can use our 48hour turnaround service, which means your print will ship 48hrs after order, this costs an additional £12.50 and is selected in the shopping cart.

We can produce a print in a matter of hours if need be, call us for more details.

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How deep are your canvas print frames?

We offer 2 types of frames, our standard frame is 1.5" deep and we hold 8" - 40" in stock, our premium hardwood frames are 1.75" deep, but these are made to order and depending on how busy our supplier is, may take 14 days to arrive here.

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How do I care for the print?

If you would like a copy of our print care leaflet just email us and we'll send you one.

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What thickness are your MDF Block Mounts

We use 18mm thick MDF for our block mounts.

We can supply them on different thicknesses but these need to be quoted as custom jobs. Please email us for more info.

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Why do you laminate?

We laminate all mdf blockmount & canvas prints to help protect and prolong the lifespan of your artwork. Without the laminate, one scuff and your print would be ruined.

A lot of the other canvas print companies do not do this or they charge extra.

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Do you ship worldwide?

We are happy to ship your print worldwide, email us with the destination details for a shipping quote.

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I only have a hard copy of my photo; can I still have it printed?

Yes, if you post the photo to us including a note of your contact details and the size and any effects that you may require, we can scan it in for you. We will return the original to you with your order.

We do recommend that you use a 'board backed' envelope to prevent damage in the post, and also use registered post in case it goes missing.

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Who designed your website?

The Digital Room's website is designed and maintained inhouse by our web design team. We also undertake web design for other companies, email us if you are interested in more information.

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My question is not answered here!

Please feel free to call us on 01455 828805 or your enquiry and we will endeavour to provide an answer within the hour.

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