Why Use Us?
- We are 100% secure.
- Upload, preview & order online.
- We only use the finest materials.
- Fast turnaround times.
- Our customer service is second to none.
- Over 10,000 happy clients.
- We are currently ranked the No.1 Canvas print company listed by the Freeindex review directory.
- The Digital Room is a UK based Limited company. We comply to all current EU legislation with regard to online retailing.
- We accept most major credit cards through SagePay and are fully PCI compliant.
Our shopping cart has Comodo EV SSL security using 2048bit encryption technology, Click on the logo for more details.
Our Canvas Printing service was voted 'Best Buy' in a recent survey carried out by Digital Camera Magazine.
We support the 'Get Safe Online' Campaign, the aim of which is to provide internet users with free impartial & user-friendly advice that is designed to allow them to feel confident about using the internet safely and securely.
This website, designed using the latest standards compliant methods to allow equal accessibility for all, has been fully tested using The W3C validation service.
The Digital Room - Terms and Conditions
These terms and conditions apply to all customers/visitors, and form the basis of every agreement made between us and you (the client). Please read these Terms and Conditions carefully because they form a contract between The Digital Room and our clients.
We reserve the right to modify these terms and conditions at any time and supersede all previous terms and conditions published on this site.
We reserve the right to refuse to print any images if these terms and conditions are not agreed to online. For instructions on how to agree these terms and conditions please contact us.
By submitting an image to us either by uploading the image to our website, via email, via direct FTP, on disc, any other file transfer service or as a photograph or negative in the post, and then making payment either online through our website, or separately by cheque, cash or bank transfer, you are confirming that you agree these terms and conditions in full.
We reserve the right to refuse any future services to any client that breaches our terms and conditions or who are abusive or rude to our staff.
Last updated 17th February 2016back to top
Our contact details are:
The Digital Room Ltd
30 Bambrook Close,
Client Services : 01455 828805
Email Address : firstname.lastname@example.org
The Digital Room is the trading name of The Digital Room Ltd. Registered with Companies House, registration number 7202150.
Vat Registration Number 990 0600 35.
171 - 173 Grays Inn Road
Making a Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment and personal cheque. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.
Because our products are printed to your order requirements, we require cleared payment prior to printing.
You will receive a confirmation of order email; this is to indicate that we have received your order.
We reserve the right not to reproduce any images which are offensive or contain inappropriate content. As a security measure we reserve the right to record the IP address of the computer used to upload any image to our site. If any illegal or pornographic images are uploaded to our site, we will inform the relevant authorities and provide any details we hold.
In submitting the image to us, the client confirms that they own the rights to the image or have obtained written permission to use the image for reproduction purposes. All copyright and intellectual property rights are retained by the client on any image submitted to us.
By agreeing to these terms and conditions, you agree to indemnify us and our staff and company against any action, claim, damages, liability, costs and expenses arising out of any claim with regard to infringement of a third parties copyright, intellectual property rights, or trade mark, due to the reproduction or processing of any image by us on behalf of you the client.
We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing. We also reserve the right to make a judgement as to whether the image supplied to us is of sufficient quality to print at the size requested by the client. If the image is too small you will be informed and you will be asked to supply an alternative larger scale version of the image, or we will arrange a refund if this is unavailable.back to top
Sales and offers
Our sales and offers are valid for all the Products we offer on this website with the exception of custom sized prints and or Studio / artwork time. The discounts available are those advertised on each product page.
The sale is valid for the advertised period. We may at our discretion extend the sale or honour the sale prices for clients that have contacted us prior to the end date.
Premium Canvas Prints - Stock Clearance sale. This offer is only available on our Premium canvas prints range. We have decided to end this range and are holding a stock clearance sale to clear existing stock of frames that make up these prints. Once the stock is exhausted, we will no longer sell these items. If your order is received after we have run out of stock, we will offer you an alternative option or a refund of your purchase.back to top
Our standard turnaround times vary depending on the product and on how busy we are at the time of order. We endeavour to complete orders within the advertised timescale, however if there are problems beyond our control, such as missing images or poor quality images, we reserve the right to extend the turnaround time.
Our Rush turnaround times are set depending on the product, if you order using our 48hr, 72 or 96 hour service, this means that your print will be completed by the end of the period and then shipped. It does not mean you will receive the print within that timescale.back to top
We no longer sell E-vouchers.
E-vouchers previously bought from our online store are valid for 1 year from date of purchase and will be honoured. They are transferable but because each E-Voucher has a customer specific code, please inform us by email that you wish to transfer them; otherwise we may refuse to accept them until confirmation from the original buyer has been received. We will never accept an E-Voucher from a third party unless by prior arrangement by you. This is for your security.
Each E-Voucher can be used as full or part payment against any of our products. We will not exchange them for cash or other goods. If the value of the goods purchased is less than the face value we will issue a custom E-Voucher to the remainder value.
Each E-Voucher can only be used once, and when used, will be recorded as used in our E-Voucher database.back to top
We do not currently run any photo competitions. This may change in the future.
From time to time we advertise competitions that we are running in conjunction with third parties, these competitions are governed by the relevant third party and subject to that third party's own terms and conditions.
No negotiation will be entered into, however we are happy to give the third party's contact details upon application.back to top
Fixing Prints to Your Wall
Many of our larger prints are very heavy, care should be taken when lifting them and when selecting the place to hang them.
Ensure that you use suitable weight bearing fixings for the type of wall that you intend to hang the print onto. Seek advice from a professional tradesperson should you be unsure of the type of wall fixing you need.
We will not accept responsibility for damage to the print or any third party property or persons, caused by insufficient fixings used to hang your print.back to top
All print sizes listed on our website are based on imperial sizing. Any dimension listed in centimetres or millimetres are approximate conversions.
Should you require an exact metric sized print, please contact us for a custom quotation.back to top
We attempt to describe the products offered on the website as accurately as possible. However, we do not warrant that product descriptions or other content of the website are accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a refund or credit.back to top
For orders made from the UK or the European Union, 20% VAT is included in the price
Should you require a VAT invoice for accounting purposes, please contact us on receipt of your order.back to top
Shipping and Delivery
Our Products are printed to order; this means our standard shipping is as advertised on the delivery page, from the date of cleared order payment.
Our Rush service is based on shipping your print within 2 -3 working hours from cleared order payment. This service is only available for single print orders shipping to mainland UK destinations. Please contact us if you have any questions about this service. The table of delivery is shown on the website.
We use an overnight courier service to delivery our prints. The courier will attempt delivery twice, and then they will hold the parcel at the local depot for 5 days prior to returning it to us. They will leave a card with contact details so that you may arrange to collect the parcel from their depot. Once returned, redelivery from us will incur further charges.
It is the customer's responsibility to check for any damage that may have occurred during transit or in the manufacturing process. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint your order for you.
We endeavour to ship your item in the timescale stated above, however we do not guarantee this, If your print is damaged by us prior to shipping, we reserve the right to reprint. This may cause a delay in shipping. You will receive an email from us if this is the case.
Once your order has been despatched with the courier, we are unable to ammend any shipping details. Also we cannot not be held responsible for any delays caused by the courier either misdirecting your parcels or not having the capacity to make the delivery on the notified day. Please note that we will not issue a refund of shipping costs for the above reasons.
From time to time we will run offers on shipping costs. These offers refer to shipping to The UK only.
All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.back to top
International shipping is carried out by our International Courier. Central Europe is 'Central Europe Standard delivery' We aim to deliver in Central Europe within 3 - 5 working days from shipping date. Rest of Europe is Europe Standard Delivery' we aim to deliver within 5 - 7 working days from ship date. Please note we do ship to the rest of the World, quotations available on request.
We will normally send your order to you within 7 - 10 working days of cleared order payment. International orders are generally received within 10 - 15 working days of cleared order payment.
Due to the extra risk of damage to items purchased from us when shipped internationally, we will not accept liability for any damage whatsoever caused by the shipping process. However we will ensure that the goods leave our premises or our suppliers premises in pristine condition and with extra packaging for protection.
When we supply a shipping quote for international parcels, it is just for shipping, it does not include any Customs Import Duties levied by the receprient's country's customs authority. These charges are payable by the customer.
We cannot be held responsible if you have not paid these in time and the parcel is returned to us. Extra shipping charges will apply should we have to reship the parcel.
We will however make every effort to communicate between us, our shipping agent, you and your countries custom authorities. It is extremely important to supply us with a valid contact telephone number and address to avoid any delays at customs.back to top
If the print size is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Like wise if you require a different frame size than those we hold in stock, these will be ordered for you, and may take up to 4 weeks to arrive.back to top
Credit card security
The three logos that you see below indicate that we use Comodo SSL Security using 256bit encryption technology.
Click on any of these logos throughout the site for more details of our Certification. Please note the ones above are for illustration purposes only.
When your order is placed at our website, all information given by you is encrypted using 256bit encryption. The credit card transaction takes place at our payment service providers secure site. We do not have any access to your credit or debit card details. This is backed up by the browser bar turning green and the padlock shown in your browser during the checkout process.
We currently use Sagepay as our payment service provider. You do not need to have an account with Sagepay to use their services.back to top
Shopping safety and accessibility
We have signed up to promote the 'Get Safe Online' Campaign, take their online quiz to see how secure you are online. Click the icons below to find out more details. You will leave this website, be sure to bookmark us to return.
We are happy to operate a 14 day 'Cooling Off' period for your order, should you change your mind about your purchase we will give you a full refund. As the majority of our orders are despatched within 10 days of order, please email us should you wish to use the 'cooling off period'.
Where possible we have designed our website to be as accessible to all as possible, if you find a problem please email us.back to top
All of our products come with care instructions and a 14 day no quibble guarantee. The guarantee covers defects in manufacturing, it does not cover colour reproduction. As canvas is a natural product, slight imperfections may exist in the canvas print; this is beyond our control and is not covered by our guarantee.back to top
The Digital Room do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes and order fulfilment.
We conform to the requirements of the Data Protection Act, 1998.back to top
You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.
We do not send random marketing emails to personal email addresses (spam).
You consent to receive communications from us by e-mail. We do send marketing e-mails informing our previous clients of special offers. Every e-mail sent gives you the option to opt out of our database.back to top
All products are printed to order. Payment must be made in full prior to printing.back to top
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.UK/si/si2000/20002334.htm
Goods may be returned to us if they are delivered in a defective state or they do not match the descriptions given on this website.
You are required to inform us immediately if it is your intention to reject the goods. You will receive e-mail instructions about your return and subsequent refund.
Acrylic, MDF Blockmount, Canvas, Acrylic Deskblock, Aluminium Skybond, Traditional Frames or Paper prints and Floating Frames ordered with 'Your Image' printed on them, where the image to be printed has been, uploaded via our upload page, or emailed to us, or supplied on cdrom, to us by the client are deemed to be 'personalised items'. The return of these items will only be accepted if the product arrives damaged and we are informed immediately.
We do not charge a restocking fee for returned items.back to top
All products are printed to order, therefore if you wish to cancel your order, you need to advise us straight away. We will accept cancellation of the order up to the point where the production process has begun, in which case we will issue a refund, although we may charge an administration fee of £10.00. We may, at our discretion, accept a cancellation of the order after the production process has begun, but will we only offer a refund less any costs that have been incurred up to the point of cancellation.back to top
Any refund that we have agreed to make will be issued within 10 days of the refund agreement.back to top
We have a strict policy not to adjust any colour settings or contrast / brightness settings, unless specifically asked to by the client
The Colour settings and the type of your computer monitor that you use to view your image, have an influence in the perception of how your image should look. You should be aware that unless your computer monitor's colour settings have been calibrated professionally, they may look different to the final print supplied by us. As we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction including brightness or contrast as a valid reason for return.
If you have any questions about colour management, please feel free to call us.back to top
Licence and website access
When you visit our website, we allow you a limited, revocable license to access and make personal use of our website as our customer.
However, you are not permitted to do any of the following:
- reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trademark, logo or other content ("website Content") for any commercial purpose without express written permission;
- use a robot, spider or data mining or extraction tool or process to monitor, extract or copy website Content (except in the operation or use of internet "search engines," hit counters or similar technology);
- use any meta tags, search terms, key terms, or the like that contain the website name or trademarks used on the website;
- engage in any activity that interferes with the website or another user's ability to use the website;
Any use of the website or the website contents that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.back to top
Trade discounts are offered to professional photographers, to obtain a trade discount you must meet the following criteria:
- You must own and operate a website which describes your services. Your company details and or contact details must clearly be displayed on your website.
- You must own and operate your own colour management equipment, and regularly calibrate your computer monitors. We may ask for proof of ownership and or a copy of your .icc file.
- You accept that any file that is submitted to us is print ready, as such we will not undertake any image manipulation unless specifically asked for.
- You accept that we will print your file 'as is' and will not accept colour issues as a reason for complaint or return.
If you use the website with a trade login, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
If you are granted access to our image upload server using the File Transfer Protocol (FTP), it is your responsiblilty to keep all usernames and password secure. You are not permitted to allow other people to use your login unless they are in your employment. You are not permitted to upload anything other than images files that you wish to have printed. Failure to comply with these terms will result in termination of your account.back to top
Photographer Credit Accounts
We operate credit accounts for our Photographer clients. These accounts are based on an agreed credit limit per month. If the credit limit is reached before the end of the month, the client is required to clear the outstanding balance prior to placing further orders.
We will invoice the client on the 1st day of the month for the previous months balance. The client hereby agrees to pay all outstanding balances within 7 days of the invoice date. We reserve the right to apply an interest charge of 8% per day on all outstanding balances until the paid.back to top
Corporate Credit Accounts
Our corporate accounts are operated on a payment within 30 days of receipt of invoice basis. We reserve all title in the goods ordered until payment is received in full.
Late payment of invoices will result in the client's corporate credit account being limited. This will require all outstanding invoices becoming due for immediate payment and all future invoices being due for payment within 14 days of invoice date.
We reserve the right to hold shipment of further orders until payment of outstanding invoices has been received in full.back to top
Modification And Severability