The Digital Room - Terms and Conditions.

Terms & Conditions

the digital room are completely dedicated to your total satisfaction. If you have any suggestions or comments on our website please feel free to contact us.

General

These terms and conditions apply to all customers/visitors, and form the basis of every agreement made between us and you (the client). Please read these Terms and Conditions carefully because they form a contract between The Digital Room and our clients.

We reserve the right to modify these terms and conditions at any time and supersede all previous terms and conditions published on this site.

We reserve the right to refuse to print any images if these terms and conditions are not agreed to online. For instructions on how to agree these terms and conditions please contact us.

By submitting an image to us either by uploading the image to our website, via email, or via direct FTP, or on disc, or as a photograph or negative in the post, and then making payment either online through our website, or separately by cheque, cash or bank transfer, you confirming that you agree these terms and conditions in full.

We reserve the right to refuse any future services to any client that breaches our terms and conditions.

Last updated 1st October 2007

Making a Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment and personal cheque. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.

Because our canvases are printed to your order requirements, we require cleared payment prior to printing.

You will receive a confirmation of order email; this is to indicate that we have received your order.

We reserve the right not to reproduce any images which are offensive or contain inappropriate content. As a security measure we reserve the right to record the IP address of the computer used to upload any image to our site. If any illegal or pornographic images are uploaded to our site, we will inform the relevant authorities and provide any details we hold.

In submitting the image to us, the client confirms that they own the rights to the image or have obtained written permission to use the image for reproduction purposes. All copyright and intellectual property rights are retained by the client on any image submitted to us.

By agreeing to these terms and conditions, you agree to indemnify us and our staff and company against any action, claim, damages, liability, costs and expenses arising out of any claim with regard to infringement of a third parties copyright, intellectual property rights, or trade mark, due to the reproduction or processing of any image by us on behalf of you the client.

We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing. We also reserve the right to make a judgement as to whether the image supplied to us is of sufficient quality to print at the size requested by the client. If the image is too small you will be informed and you will be asked to supply an alternative larger scale version of the image, or we will arrange a refund if this is unavailable.

Acrylic Fotoblocs

All Fotobloc orders will be delivered within 21 working days of order. Once your order is received we will contact you with regard to obtaining your images for the frames.

E-Vouchers

These can be bought from our online store and are valid for 1 year from date of purchase. They are transferable but because each E-Voucher has a customer specific code, please inform us by email that you wish to transfer them; otherwise we may refuse to accept them until confirmation from the original buyer has been received. We will never accept an E-Voucher from a third party unless by prior arrangement by you. This is for your security.

Each E-Voucher can be used as full or part payment against any of our 'Your Image' or 'Lifestyle' images. We will not exchange them for cash or other goods. If the value of the goods purchased is less than the face value we will issue a custom E-Voucher to the remainder value.

Each E-Voucher can only be used once, and when used, will be recorded as used in our E-Voucher database.

The E-Voucher is printed onto a 7" x 5" piece of canvas and despatched in a board backed envelope 1 working day from order. Note, the E-Voucher canvas is not framed. If you prefer we can email you a JPG version for you to print instead.

Picture of the Month Competition

The competition runs from 12 noon on the 1st day of each month until 11.59am on the 1st day of the following month. All winning entries will be notified by email.

All customers that wish to be entered into our 'Picture of the Month' competition will be entered into the competition on the 1st day of the following Month.

By entering the competition customers agree that we may use the image entered for promotional purposes on our website for the duration of the following month as we so wish. We will not use the image anywhere else or allow anyone else to do so.

The Prize is a £100.00 E-voucher for use on our site. This may be used be used as full or part payment against any of our Products available on this website. We will not exchange them for cash or other goods. If the value of the goods purchased with the E-Voucher is less than the face value we will not issue refund.

Circumstances resulting from image theft from our website are not our responsibility and you agree to identify us and our agents from any claim that you may have. We will of course provide help in every way we can to stop image theft.

All image intellectual property rights and copyrights remain with the Customer.

A list of winner's names will be available on request.

Simply order your canvas print through our online shop and just add the words 'Yes Picture of the Month' in the answer box for 'Would you like to be entered into one of our photo competitions?' at our checkout.

Should you wish to enter the competition without making a purchase, you can email your image to us, stating that you wish to be entered into the competition for that month.

VAT

For orders made from the UK or the European Union, 17.5% VAT is included in the price

Shipping and Delivery

Our Products are printed to order; this means our standard shipping is approximately 7 - 10 working days from the date of cleared order payment.

Our 48hour service is based on shipping your canvas 48 working hours from cleared order payment. This service is only available for single canvas orders shipping to mainland UK destinations. Please contact us if you have any questions about this service. The table of delivery is shown on the website.

We use Interlink Express overnight service to delivery our canvases. Interlink Express will attempt delivery twice, and then they will hold the parcel at the local depot for 5 days prior to returning it to us. They will leave a card with contact details so that you may arrange to collect the parcel from their depot.Once returned redelivery from us will incur further charges.

It is the customer's responsibility to check for any damage that may have occurred during transit. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint the canvas for you.

We endeavour to ship your canvas in the timescale stated above, however we do not guarantee this, If your canvas is damaged by us prior to shipping, we reserve the right to reprint. This may cause a delay in shipping. You will receive an email from us if this is the case.

From time to time we will run offers on shipping costs. These offers refer to shipping to The UK only.

International shipping is carried out our International Courier. Central Europe is ' Central Europe Standard delivery' We aim to deliver in Central Europe within 3 - 5 working days from shipping date. Rest of Europe is Europe Standard Delivery' we aim to deliver within 5 - 7 working days from ship date. Please note we do ship to the rest of the World, quotations available on request.

We will normally send your order to you within 7 - 10 working days of cleared order payment. International orders are generally received within 10 - 15 working days of cleared order payment.

Back Orders

If the frame size is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Like wise if you require a different frame size than those we hold in stock, these will be ordered for you, and may take up to 4 weeks to arrive.

Credit card security

When the order is placed at our website, all information given by you is encrypted using 128 bit encryption. The credit card transaction takes place at our payment service providers secure site. We do not have any access to your credit or debit card details.

We currently use HSBC E-Secure Payments and Paypal as our payment service provider. You do not need to have an account with HSBC E-Secure Payments or Paypal to use their services.

Guarantee

We guarantee your satisfaction. All of our products come with care instructions and a 14 day no quibble guarantee. As canvas is a natural product, slight imperfections may exist in the canvas print; this is beyond our control and is not covered by our guarantee.

Contacting us

If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 01455 890693 (International +44 1455 828805) or write to us at The Digital Room, Unit 4 Sunnyside Park, Hinckley, Leicestershire, LE10 1PJ.

Privacy Policy

The Digital Room do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

Take and fulfil customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes

Remittance Terms

All canvases are printed to order. Payment must be made in full prior to printing.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.UK/si/si2000/20002334.htm

Goods may be returned to us if they are delivered in a defective state or they do not match the descriptions given on this website.

You are required to inform us immediately if it is your intention to reject the goods. You will receive email instructions about your return and subsequent refund.

Acrylic, MDF Blockmount, Canvas or Paper prints ordered through our 'Your Image' section on our website, where the image to be printed has been, uploaded via our upload page, or emailed to us, or supplied on cdrom, to us by the client are deemed to be 'personalised items'. The return of these items will only be accepted if the canvas arrives damaged and we are informed immediately.

Colour Management

We have a strict policy not to adjust any colour settings or contrast / brightness settings, unless specifically asked to by the client

The Colour settings and the type of your computer monitor that you use to view your image, have an influence in the perception of how your image should look. You should be aware that unless your computer monitor's colour settings have been calibrated professionally, they may look different to the final print supplied by us. As we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction as a valid reason for return.